Contact Us
Contact Us
Thank you for visiting CEIEAC.
Our customer service team can help with:
- Product information;
- Size and color questions;
- Order status;
- Shipping and tracking;
- Order changes and cancellations;
- Damaged, defective, incomplete, or incorrect items;
- Returns, exchanges, and refunds; and
- Payment and checkout questions.
Email Support
Email: support@ceieac.com
We generally respond within 1?2 business days. Replies may take longer on weekends, public holidays, during major promotions, or when message volume is unusually high.
Information to Include
To help us assist you efficiently, please provide:
- Your full name;
- Your order number, if applicable;
- The email address used for the order;
- A clear description of your question; and
- Photos or videos when reporting a damaged, defective, incomplete, or incorrect item.
For your security, never email complete payment-card numbers, security codes, account passwords, or other sensitive financial credentials.
Returns
Please contact us before mailing a return. After reviewing your request, our team will provide the applicable instructions and authorized return address.
Do not send a return to the address printed on the original parcel unless customer service specifically authorizes it. Shipping-origin and carrier addresses may not be return facilities, and unauthorized returns can be delayed or rejected.