Shipping Policy
Shipping Policy
Last updated: August 10, 2026
This Shipping Policy explains how CEIEAC processes and delivers orders placed through ceieac.com.
1. Order Processing
Orders are normally processed within 3-5 business days after payment is successfully confirmed. Business days exclude Saturdays, Sundays, and public holidays.
Additional processing time may be required during major sales, public holidays, periods of unusually high order volume, payment or fraud review, address verification, or product-availability checks. When tracking is available, a shipment-confirmation email will be sent after dispatch.
2. Estimated Delivery Time
Most orders are expected to arrive approximately 7-10 calendar days after dispatch. This is an estimate, not a guaranteed delivery date.
Total delivery time consists of order-processing time plus carrier transit time. Customs reviews, carrier disruptions, severe weather, holidays, remote destinations, inaccurate addresses, and other events outside our reasonable control can extend delivery time.
3. Shipping Destinations
Available delivery countries and regions are shown at checkout. An order can be completed only when the checkout system supports the selected destination.
We do not represent that an order ships from a particular country, state, or local warehouse unless this is expressly stated on the relevant product page or order confirmation.
4. Shipping Costs
Any shipping charge is displayed at checkout before payment. You can review the subtotal, shipping charge, and final total before submitting the order.
A free-shipping offer applies only when the order satisfies the conditions displayed on the Site or at checkout.
5. Tracking
When available, a tracking number or link is sent to the email address used for the order. Tracking may require several business days to show movement after shipment confirmation. A temporary lack of updates does not necessarily mean the parcel is lost.
6. Customs Duties and Taxes
International shipments may be subject to import duties, taxes, handling charges, or other fees imposed by the destination jurisdiction. Unless these amounts are expressly included at checkout, local authorities or the carrier may collect them separately. CEIEAC does not control government-imposed charges.
7. Address Accuracy
You are responsible for providing a complete and accurate recipient name, street address, apartment or unit number, city, state or province, postal code, country, and telephone number where requested.
Contact us promptly if you discover an error. We will try to help, but an address change cannot be guaranteed after processing or shipment. Where permitted by law, additional costs caused by an incorrect or incomplete customer-provided address may be the customer's responsibility.
8. Split Shipments
Orders containing multiple items may arrive in separate parcels with different tracking numbers and delivery dates. You will not be charged an additional shipping fee solely because we split an order.
9. Delayed Parcels
If an order has not arrived after the estimated period, email us with your order number, order email address, delivery address, and any tracking information received. We will review the shipment status and help initiate an appropriate investigation.
10. Lost or Delivered-but-Not-Received Parcels
If tracking shows delivery but you cannot find the parcel:
- Check the delivery area, mailbox, reception desk, and safe locations;
- Ask household members, neighbors, or building staff;
- Contact the carrier where possible; and
- Contact CEIEAC if the parcel remains missing.
We may request written confirmation or additional information for the carrier investigation.
11. Refused or Undeliverable Parcels
A parcel may be returned because of an incorrect address, repeated failed delivery attempts, recipient refusal, incomplete customs procedures, or failure to collect it. If it reaches the authorized return facility, we will contact you about available options.
Where permitted by law, shipping or return costs may be deducted from a refund when the delivery failure resulted from customer-provided information, refusal, or failure to collect the parcel.
12. Contact Us
For shipping questions, email support@ceieac.com.
Website: ceieac.com