Return and Refund Policy

Last updated: August 10, 2026

We want our return, exchange, and refund process to be clear. Please review this policy before ordering.

1. Return Window

You may request a return within 30 days after carrier tracking shows the order as delivered. Requests made after 30 days may be declined unless applicable law requires otherwise.

2. Return Eligibility

To qualify, an item must generally be:

• Unworn and unused, except for a reasonable fit check;
• Unwashed;
• Free from stains, odors, pet hair, makeup, deodorant marks, damage, or alterations;
• Returned with original tags, when supplied;
• Returned with original packaging where reasonably possible; and
• Accompanied by the order number or other proof of purchase.

An item that does not meet these conditions may be refused or may qualify only for a partial refund where legally permitted.

3. Sale and Promotional Items

Items purchased during a sale or promotion remain eligible under this policy unless clearly identified as non-returnable before checkout. A discounted price alone does not make an item non-returnable.

Gift cards and merchandise expressly marked as non-returnable before purchase cannot be returned except where required by law.

4. Requesting a Return

Before mailing anything, contact support@ceieac.com and include:

• Your order number;
• The email address used for the order;
• The product you want to return;
• The reason for the request; and
• Clear photos if the item is damaged, defective, incomplete, or incorrect.

Customer service will provide the applicable instructions and authorized return address. Do not mail a return to the shipping origin, parcel-label address, or any other address unless we specifically authorize it. We recommend a trackable postal or courier service.

5. Damaged, Defective, Incomplete, or Incorrect Items

Inspect your order promptly after delivery. If there is a problem, contact us as soon as reasonably possible with photos of the item, packaging, shipping label, and the reported issue.

When we confirm a defect, damage, missing item, or shipping error attributable to CEIEAC, the available solution may include a replacement, exchange, refund, or prepaid/reimbursed return method. CEIEAC will cover reasonable return shipping costs for a confirmed issue caused by us.

6. Change-of-Mind and Size Returns

For personal-preference, incorrect-size, or change-of-mind returns, the customer is responsible for return shipping. Original shipping charges are non-refundable unless required by law or the return resulted from a confirmed CEIEAC error.

CEIEAC is not responsible for an unauthorized return that is lost before reaching the authorized facility.

7. Exchanges

Exchanges depend on availability. Contact us before returning the original item to request a different size, color, or eligible replacement. If the requested option is unavailable, we may instead provide a refund to the original payment method.

8. Refund Process

No restocking fee: CEIEAC does not charge a restocking fee for approved returns.

After receiving and inspecting the return, we will notify you of the decision. Approved refunds are normally submitted to the original payment method within 5?10 business days after inspection. Your bank, card issuer, or payment provider may need additional time to post the credit.

9. Partial Refunds

Where legally permitted, a partial refund may apply if an item shows use beyond a reasonable fitting, has missing tags or components, was damaged for reasons not caused by CEIEAC, or otherwise fails the eligibility conditions. We will explain the reason before processing a partial refund.

10. Missing Refunds

If an approved refund is not visible after the expected period:

1. Check the original payment account;
2. Contact the card issuer, bank, or payment provider; and
3. Email support@ceieac.com with your order number.

11. Order Cancellations

Contact us as soon as possible to request cancellation. We will try to assist, but cancellation is not guaranteed after processing, packing, or shipment. Once shipped, the order must be handled through the return process after delivery.

12. Contact Us

Return and refund questions: support@ceieac.com

Website: ceieac.com